Quality Assured

Orlando Holiday Villa Specialists

Every villa we rent has been meticulously inspected by us to ensure the highest possible standards of accommodation.

Booking Conditions

1. Our Agreement with You

The following terms and conditions form the basis of your contract with US Airtours Holidays Ltd trading as Orlando Villa Experts.

Your contract will be with US Airtours Holidays Ltd. The air holidays and flights in this brochure are ATOL Protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 3085. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk. All travel arrangements in this brochure are sold subject to the following booking conditions.

2. Booking

When you or your travel agent wish to confirm a booking, please sign a booking form acknowledging your understanding and acceptance of our terms and conditions on behalf of everyone in your group.

The terms and conditions vary depending on whether you purchase a package holiday consisting of transport and accommodation booked at the same time and invoiced as a fully inclusive cost or ‘Other Travel Arrangements’ which is anything else, including accommodation or transport booked together, but quoted separately and subsequently itemised on your invoice.

Please note that where a suppliers services form part of your booking, the suppliers standard terms and conditions will also apply. These are important in the case of ‘Other Travel Arrangements’ where US Airtours Holidays Ltd acts only as an agent between you and our suppliers. All travel arrangements that include flights are based on scheduled IATA airlines and are subject to their conditions of carriage. Copies of these conditions may be requested in writing.

3. Deposits & Payment

(a) When making a booking involving flights, we will require a minimum deposit of £100 per person. However some airlines require immediate full payment and you will be advised at the time of booking the amount of deposit required. We will then send you a confirmation invoice, after which a contract exists, subject to English law unless otherwise agreed.  You must check the confirmation carefully, if you see any errors, such as a mis spelling, contact us immediately, otherwise changes made at a later date will be subject to the usual amendment charges. We will require payment of the remaining balance as shown on your confirmation invoice, not less than ten weeks before your departure from the UK. If you book within ten weeks of departure from the UK we will require full payment at the time of booking. All monies paid to your travel agent are held by the agent on our behalf at all times. Deposits are non-refundable and should you fail to pay the money when it is due we reserve the right to cancel your booking and retain the deposit that has been paid. Travel documents will not be released until we have received full payment.

(b) Airline Ticket Deadlines

For ‘Other Travel Arrangements’, where we act as agent between you and our suppliers, airlines may on occasion request that payment be brought forward in which case we will notify you of this change of payment date. This usually occurs when an airline withdraws a fare and requests that all tickets in the old fare are issued by a particular date. Regrettably your booking cannot be held after this ticket deadline date and will have to be cancelled if payment is not made.

4. Cancellation by You

(a) Packages - If you need to cancel a confirmed booking you must contact your travel agent or ourselves. To cover the cost of administration and cancellation charges imposed by suppliers and for the possibility that we will not be able to resell the holiday we have to make a cancellation charge. If you have purchased our recommended insurance you may be able to claim for the charges we impose. Should you cancel your confirmed booking or part of your booking, then the following cancellation charges will apply:

More than 70 days prior to departure: Deposit only

29 – 70 days: the higher of 50% of the total cost or loss of deposit

15 – 28 days: the higher of 75% of the total cost or loss of deposit

14 days or less: 100% of total cost

Note: These cancellation charges apply to all bookings, except in circumstances where a booking includes items or services where our suppliers own cancellation charges exceed those shown above. In these circumstances any additional cancellation charges will be advised at the time of booking.

(b) ‘Other Travel Arrangements’ - If you need to cancel you must contact your travel agent or us directly. Cancellation charges vary depending on the services booked and will be clearly stated at the time of booking. In all cases a minimum cancellation fee of £75 will apply regardless of the value of the service cancelled. In some cases it may not be possible to offer any refunds for certain services such as air tickets once a booking has been made. Please ensure you are certain of the fees applicable to your booking by asking your travel agent or us before proceeding to book your arrangements.

5. Alteration by You

If you wish to make a change to a confirmed booking please contact your travel agent. Any changes made up to 70 days before departure will incur a minimum charge of £75 per change. In some cases airlines require tickets to be issued on booking and where tickets have been issued changes may be treated as a cancellation and will be subject to the charges shown in section 4.  However, after that date any changes may be treated as a cancellation and may be subject to the charges shown in section 4.

Please Note: A change to the travel departure date once confirmed, is regarded as a cancellation and rebooking, not an alteration to the booking. Some suppliers, particularly airlines, whose special fares in some cases are non-refundable, may consider a name or other change to an existing booking, as a cancellation and rebooking, with up to 100% cancellation charges.

If the services booked are dependent on a minimum number of people using the service, we will have to recalculate the total cost based on the new number of passengers travelling. The cost may therefore increase but as this is not a cancellation charge, it may not be covered by your insurance.

No refunds will be given for unused services unless an amendment or cancellation has been made in which case the charges shown above will apply.

Name changes. If you are prevented from taking a package holiday we will be happy to arrange a change of name provided you give us at least 21 days notice prior to departure, provide evidence of your inability to travel and pay the cost of the changes. We will charge £50 per name change in addition to any charges levied by the service providers such as the airlines.

6. Cancellation by Us

(a) Packages - We aim to provide the travel arrangements you have booked without any changes, however, it is possible that cancellations may be necessary due to changes made beyond our control by airlines, hotels or other suppliers. For some ‘’package holidays’’ to operate a minimum number of people may be required. If sufficient bookings are not received we reserve the right to cancel the holiday, but will do so at least ten weeks before departure.

In the unlikely event that your travel arrangements must be cancelled we will advise you as soon as is reasonably possible and you will be offered an alternative or a full refund.

If we have to cancel your package holiday as a result of any other circumstances, we may offer you additional compensation where deemed appropriate.

Note: Compensation will not be payable when the cancellation is due to events beyond our control, such as war, threat of war, riots or disturbances, terrorist activities, industrial disputes, fire, nuclear or natural disasters, health risks, problems with transport, severe weather conditions or any other similar events.

(b) ‘Other Travel Arrangements’

In the unlikely event that a booking has to be cancelled, for any other reason than non-payment, then a full refund will be made of all monies paid, less any amendment fees or insurance premiums.

7. Alteration by Us

(a) Packages - Although it is unlikely, we may unfortunately have to make changes to your travel arrangements and we must reserve the right to do so. We will inform you or your travel agent of any major changes at the time of booking, or as soon as possible afterwards if you have already booked. If a major change is necessary, such as an alteration of your outward/return flights by more than 12 hours, change of resort, or reduction in standard of your accommodation, you will be offered the choice of:

(i) accepting the change

(ii) accepting an alternative

(iii) receiving a full refund of all monies paid.

If the alteration results in a reduction in the total cost of your travel arrangements, we will make an appropriate refund. We will offer appropriate compensation for the changes imposed providing that it does not arise from circumstances outside our control.

(b) ‘Other Travel Arrangements’ - Where we only act as a booking agent, particularly in the case of air tickets, we may not be notified of a major change before you travel. However, where we are notified, we will advise you as soon as is reasonably possible. If the changes are not acceptable to you, we will offer you an alternative if available, or a full refund. If your chosen alternative costs more, you must pay the difference, unless you have paid for your booking in full.

Please note that in all cases that a change of airline or aircraft type is never considered to be a major change, and should you wish to cancel for that reason, the usual cancellation fees would apply.

8. Lost tickets or vouchers

If your travel documents have not been received by you, or you have mislaid your travel documents, you must inform us at least 10 days prior to departure. Failure to do so may result in additional charges as special arrangements will have to be made. Tickets once sold towards a sporting event cannot be replaced if lost.

9. Changes in Price

(a) Packages - The prices shown are correct at the time of printing. You or your travel agent will be notified of any changes to these prices at the time of booking.

We reserve the right to increase the price after booking if any increase in price occurs in respect of:

(i) air fares or other transport costs,

(ii) taxes or duties payable, including new taxes introduced by any government

(iii) adverse changes to currency exchange rates

In all cases we will pay any increase which is less than 2% of your package holiday cost, not including insurance premiums or amendment fees but increases in excess of 2% will be payable by you. If the cost of your holiday increases by more than 10% you may decide to cancel the holiday and have a full refund except for the insurance premiums or amendment fees paid after booking. If you want to cancel you must tell us within 14 days of being advised of the increase. In return we will not change the cost of your holiday within eight weeks of departure. The only exception to this offer is in respect of any government imposed charge that may be introduced to provide consumer financial protection which we may be required to collect on behalf of the government. At the time of going to print, this may apply to travel after March 2008

Equally, where our costs fall after the package has been bought, we will pass onto you any benefit and reduced costs to ourselves as a result of changes to the items listed above.

(b) ‘Other Travel Arrangements’

You must pay your balance no less than ten weeks before departure, however in such cases the prices may be subject to change and we reserve the right to pass on any increase resulting from surcharges imposed by suppliers or exchange rate fluctuations. At present airlines, airports and government bodies are introducing new taxes and fees to pay for additional security. Again, we reserve the right to pass these charges on in full should they apply to your purchase up to ten weeks before departure.

10. Our Liability

(a) Packages - Should you or any member of your party suffer illness, personal injury or death, through any misadventure out of any activity which does not form part of our package holidays, nor part of an excursion sold through us, we shall offer you every assistance we can. This includes advice, guidance and initial financial assistance in the form of legal expenses insurance, where appropriate, up to a limit of £5,000 per person. All requests for assistance must be made within 90 days from the date of the misadventure. Where legal action is contemplated, our authority must be obtained prior to commencement of any proceedings, and subject to your undertaking to assign any costs recovered or any benefits received under an appropriate insurance policy to ourselves. Assistance is given at our reasonable discretion.

We are responsible for ensuring that your package holiday is of a reasonable standard and as described to you. If any part fails to reach this standard and affects the enjoyment of your holiday, we will offer reasonable compensation providing it is not due to events outside our control. Our liability in all these cases is limited to a maximum of twice the value of the services affected.

US Airtours Holidays Ltd accept responsibility for death, injury, or illness caused by the negligent acts and/or omissions of our employees or agents, together with our suppliers and sub-contractors, servants and/or agents of the same, whilst acting in the course of their employment in the provision of your package holiday. We will pay compensation equivalent to that which would be awarded in an English Court, but will not offer compensation if the injury, illness or death is caused by your own fault or the fault of someone unconnected with the package, or an event that could not have been expected or avoided even with all due care. In respect of international carriage by air or sea our liability in all cases will be limited in the manner permitted by international conventions. You may ask for copies of these from our offices.

(b) ‘Other Travel Arrangements’ - When acting only as a booking agent, US Airtours Holidays Ltd has no liability whatsoever for any aspect of the travel arrangements and accepts no liability for any loss, personal injury or death however incurred, except where caused by our own proven negligence. Where you travel by international air flight, the liability of the airline may be limited by International Conventions  and you should ask for further details if necessary

11. Problems on holiday

If you have a problem during the course of your holiday, you must inform the supplier of the service who will endeavour to resolve the matter immediately. If you are not satisfied you must call our free helpline whose details we have provided, or telephone our offices immediately, failure to do so may reduce or extinguish any possible claim. We will endeavour to put things right as soon as possible but if you wish to contact us on your return, please do so within 28 days, we will acknowledge all complaints on their receipt and deal with them promptly and efficiently.

12. Special Requests

Any particular room requests should be made at the time of booking and whilst we are happy to pas these on to the hotel concerned, we cannot guarantee their provision and they are not part of the contract. For airline requests, such as seat assignment or special meals, please contact your airline directly but remember, airlines reserve the right to amend requests at any time and no guarantees can ever be given

13. Data Protection Act 1998

By making a reservation with us you agree to the use and disclosure of the information you provide for the following purposes: to enable us to process your booking (when it may be transferred abroad), if you purchase insurance we may process your information and pass it to insurers, for market research and analysis, to avoid fraud and to enable us to contact you by letter, telephone or e-mail with details of our products or those of our suppliers.